Making an appointment for 10AM at a business that's located about 120 miles from your campground means you have to get moving pretty darn early to allow for the mass of humanity that moves into, around and through Phoenix on a daily basis. But hey, I had called Camping World on Thursday to confirm the parts were in that were to replace the damaged section of new couch and I was told they were in. I specifically asked them to call me if they discovered there was anything wrong with the parts because we didn't want to waste a third trip to Mesa. Okay, the employee said, we'll do that. HA!
We pulled into the parking lot of Incompetence World of Mesa at 9:30 and had to wait on "slow computers" before our paperwork could be found. We had seen our couch sitting in the service bay as we walked to the service area so we figured this time we might drive away with a couch. Ah, there's the rub. We had a couch, two new arms but no new kick plate for the front of the couch. And no one had noticed that the kick plate was missing until they started to assemble the couch 30 minutes before they were due to install it. ARRRGGGHHHHH!
Long story short; we took the couch with the damaged kick plate. Incompetence World of Mesa is going to have the new kick plate expedited because we told them that after we leave the Mesa area next Monday we're not coming back, so that means the store has to pay to ship the part to us wherever we may be next. Two hours later (slow computers, remember?) we had paid the installation fee (yes, we had to pay an installation fee after all this) and left. No apologies, no contrition, no overt attempts at friendliness, helpfulness, nada, nothing. But we didn't scream and carry on...only because we want our new kick plate. And once it is in our hot little hands, well folks, let the screaming begin.
P.S. The couch looks nice. A picture will probably show up sometime after we get the new part so you can see the new, undamaged couch. Of course by the time we get it, Patches will probably have done a number on the "OptimaLeather" (read, fake) with her claws.
3 comments:
Save up the pithy comments..bwwaahahhaha
btw.
Pee-can????
dear dear dear!
pah-kahn!!!
I thought pah-kahn was a type of pie!?
Yuck. WHY oh WHY does it seem that trying to get ONE thing done results in having to do 40 others things first? It is maddening!! Really, it seems that so many things have become so complicated!! I thought with all this NEW technology that we would be living on easy street!! Now, not only do we have to call, we have to email, and check website, etc. and people STILL can't get a job done right!!
I'm currently in the gutter of hell with Quicken 2007. Think I'll go back to an excel spreadsheet to keep track of bills and such. Quicken support, in India, sucks. (I love India, just not for support of anything.) HOURS and DAYS later, still can't get Quicken 2007 to work right. Along with about 10,000 other people according to the support website.
REALLY sorry about the couch crap. I SO know how frustrating it all is....
At least there are helpful people in the RV areas. Kind of like my boat neighbors....a friend came over the other day and fixed by packing gland. It is VERY important. Keeps water OUT of the boat!!! Good luck with internet dish.
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