Saturday, October 30, 2010

Another Week Gone

I realize I've been MIA here at the blog this week. It's been a bit stormy at The Beast; not just the actual weather but our tempers have become a bit frayed after dealing with the folks at HeartlessHeartland. They have decided, contrary to the opinion of two certified and experienced rv service technicians, that the company is not at fault in building a shoddy product and therefore they are not replacing all of our burned out appliances. And so Denny and I have spent the week comparison pricing and shopping, trying to find comparable appliances to replace those that burned out. Of course, Heartland used discontinued models on some of the items so we've upgraded a bit on the washing machine and microwave/convection oven. Our insurance company will be investigating the matter because they do not cover "power surges" which is what Heartland claims happened to our rig, despite all evidence to the contrary. It may turn out that Denny and I have to eat the expense, but at least we are close to having the rig back to where it was when we bought it. Or better.

Thank goodness for the company of friends. Evenings are spent together at happy hour, noshing hors d 'oeuvres and speaking "of many things, like shoes and ships and sealing wax, of cabbages and kings. And why the sea is boiling hot and whether pigs have wings."* We've shared meals and memories and many a laugh which has eased the whole electrical/burned appliances/dealing with idiots thing.

And of course, there are always beautiful sunrises here at the beach.
* quote from Lewis Carroll's Through the Looking Glass.

3 comments:

Linda in New Mexico said...

I am so glad that you have the company of friends to take the ugly edge off of the terrible way you have been treated by Heartland. With all that you have gone through with them....I still cannot believe that they are trying to wiggle out of making good on their warranties etc. What an awful way to do business. I would never buy a Heartland Product and would advise everyone I know not to as well.

Henry Ford said, "If you make one customer happy, he will tell one other person, if however you make a customer dissatisfied, he will tell at least 10 other people". So lets make it hundreds...Heartland you shoulda done right by Linda and Denny and goodness knows how many more RVers out there.

The Olde Bagg

SkippyMom said...

Hear! Hear! to what Linda said! That is ridiculous Linda and Heartland ought to be ashamed of themselves. You know how I feel about this whole thing [like to I call you two enough? Sorry!]

I wonder if I can start a boycott Heartland facebook page? Well I will think about that and wait until everything is resolved before doing so, but I bet it wouldn't be a bad idea.

Know we love you and miss you - glad you are having fun with the gang. Hugs!

simplycol.com said...

I can only imagine how frustrating all of this must be. Thank goodness for good friends and glorious skies.

Your photos are truly beautiful Linda.

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