Our customer service rep from
I probably could have dealt with all that better if the issue had been brought up right from the get-go. We need our washing machine, TV, microwave/convection oven and central vac replaced regardless. What would have happened if the original service center had thrown out the part after cutting off the end and replacing it with a new plug? Would they have refused us our repairs out of hand? And how long is it going to take for this third party to get the old part, check it out and notify Heartland so that they can authorize shipping out all the appliance which will take time to get here and get us scheduled into the shop before we're due to leave here?
Not a happy camper right now. Nope, not happy at all.